Shipping Policy

Shipping Policy - HiCliff Clothing

Last Updated: August 17, 2023

Thank you for shopping at HiCliff Clothing! We are committed to providing you with the best shopping experience, including a transparent and efficient shipping process. Please review our Shipping Policy to understand how we handle orders, deliveries, and related information.

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • During high-volume periods, such as holidays and sales events, processing times may be extended. We appreciate your understanding.

2. Shipping Options: We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • International Shipping: Delivery times vary based on the destination. Customs and import duties may apply and are the responsibility of the customer.

3. Shipping Rates: Shipping rates are calculated based on the destination, selected shipping method, and order weight. The applicable shipping charges will be displayed during the checkout process before finalizing your order.

4. Order Tracking: Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status and location of your package as it makes its way to you.

5. Order Modifications: To ensure prompt delivery, we are unable to modify orders once they have been placed. Please review your order details carefully before confirming your purchase.

6. Address Accuracy: It is essential to provide accurate and complete shipping information, including your address and contact details. We cannot be held responsible for delays or issues arising from incorrect or incomplete address information.

7. Lost or Stolen Packages: In the unfortunate event that your package is lost or stolen after being confirmed as delivered, please contact our customer support. We will work with you to investigate the matter and find a suitable solution.

8. Customs and Duties: For international orders, customs and import duties may be applied upon arrival in your country. These charges are beyond our control and are the responsibility of the customer. Please check with your local customs office for information on potential charges.

9. Order Delays: While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or other factors might impact delivery schedules. We appreciate your patience in such cases.

10. Returns Due to Non-Delivery: If a package is returned to us due to unsuccessful delivery attempts, incorrect address, or any other reason, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

11. Contact Us: If you have any questions or concerns about our Shipping Policy, shipping options, or any other aspect of your order, please don't hesitate to contact our customer support team at info@hicliffclothing.com.

By placing an order with HiCliff Clothing, you agree to adhere to the terms outlined in this Shipping Policy. This policy is subject to change without prior notice, and any modifications will be posted on our website.

Thank you for choosing HiCliff Clothing for your fashion needs! We appreciate your business.